POLICIES, TERMS AND CONDITIONS:
COPYRIGHT AND TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Kronic USA., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Kronic USA is not responsible for the operation of, or content located on or throughout any such site.
MULTIPLE PRODUCT ORDERS
For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Kronic USA reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Kronic USA reserves the right to make changes to this site and these conditions at any time.
We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
PRIVACY ON OTHER WEB SITES
Warranty Disclaimer (Returns, Repairs and Exchange Policy) Effective April 10th, 2019 Please read and understand our warranty and return policy before placing an order. There will be no order cancellations once an order has shipped.
- No warranty on concentrated flavors, e-liquid, atomizers, clearomizers, coils or cartomizers (prefilled or empty).
- Exchange parts will not be sent until the original part is returned to us and evaluated. Return shipping is at the customers’ expense for parts returned to Kronic USA.
- The default warranty period for all products is 30 days unless otherwise specified in the product description**.
- Please test all products upon receipt as the warranty period starts when your item is delivered and expires whether you test it or not.
- Kronic USA may request pictures or video as confirmation of errors or malfunction.
- Products that are functional, not sold by Kronic USA, determined to be out of warranty or damaged by misuse, will be sent back without exchange.
**Eligibility for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or premature failure. Products that are damaged through misuse, negligence, and abuse or modified or repaired by anyone other than Kronic USA are not eligible for exchange. Email us at firstname.lastname@example.org and provide the Invoice number and a description of the problem to start the process. Shipping fees are non-refundable. Concentrated Flavor and Prefilled Cartomizer Policy
- Due to personal tastes and preferences we are unable to offer returns, refunds or exchanges for e-liquid products. All e-liquid purchases are final.
Cartridges and Cartomizer Refund / Return Policy
- Cartomizers and cartridges have no warranty and all purchases are final on these products.
Other Support, Warranty, Exchange or Return questions
- Please use our Contact Us page for questions, support or other issues that we may be able to help you with.
Shipping Time — Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Kronic USA holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Kronic USA shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Kronic USA shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Kronic USA will issue a refund to your card in the amount of the incorrect price